You have requested a payout but haven't received anything yet?
Please consider the following:
- Usually, it takes up to 48 hours for payouts to be processed, in certain instances, this process can take up to 5 business days
- Please bear in mind that even though we are doing our best to process the payouts as fast as possible, we have no influence on your bank or PayPal processing the transaction.
- You have provided all the information that Testerup.com needs from you to initiate a payout?
- You only have one account registered at Testerup.com / Is your PayPal data only affiliated with one account?
- Payouts to third-party-institutions like trading platforms are not supported
- Your funds have been earned legitimately and in compliance with our terms and conditions
- You have not tried to disguise your identity (VPN, proxy, etc.)
If you have complied with all the rules and can exclude all the issues that could hinder your withdraw request and you still have a problem, please submit a request under the category 'Payment'.