There are a couple of reasons why you might see the ‘Suspicious Activity’ screen:
You’re trying to open an account from abroad
Please note it’s only possible to open and use an account with us if you’re based in the United States (USA), United Kingdom (UK) or Canada (excluding Quebec).
If your country of residence isn't listed above, you won't be able to open an account with us at the moment. Please note that the use of VPN or proxy servers to access our services is strictly prohibited.
We're constantly working on expanding the list of countries we're able to support. Please feel free to check back in from time to time to see if your country has been added to the list!
You’re trying to access our services from abroad
Even if you normally reside in UK, USA or Canada, it's not possible to access our services from abroad. This is also true if you are temporarily abroad e.g. on holiday. Please wait to continue playing until you have returned to your country of residence.
You’re connected to a VPN, Tor or proxy
Accessing our services via VPN, Tor or proxy is strictly prohibited in our Terms and Conditions.
If none of the above grounds is relevant to you, please contact our support team.