We have recently introduced face verification as an added security measure in our payout process. You can read more about why we implemented face verification here. We will let you know when it's time to verify yourself. You do not need to verify yourself for every payout.
We use a secure verification process and will not sell data you provide for verification.
Here’s a simple guide to help you understand how the process works:
- The next time you request a payout in your Testerup account, you may be asked to start the face verification process. Simply click on 'Verify yourself' to proceed.
- After clicking 'Start verification now, you will be guided through the face verification process by our trusted partner, Facetec. You'll need to meet the following requirements for a successful verification:
- Make sure you have a neutral expression without any facial coverings e.g. (e.g., glasses, masks).
- Ensure that your device’s front camera is fully functional.
- If necessary, clean your camera lens of any dirt or smudges.
- Select a well-lit area without strong shadows on your face
- Avoid glare or bright light directly shining on your face.
- If necessary, try changing your location to a different room.
- Once you've successfully completed the verification process, you'll see the confirmation page and can go ahead and request the payout.
If you have any further questions or need assistance, please consult our FAQ section or reach out to our dedicated support team. We’re here to help!
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